Impact 21, a W. Capra Company, is a consulting firm that enables specialty retail, convenience, and energy clients to deliver seamless customer experiences. Our team of thought leaders and industry experts empower organizations to drive results through the alignment of people, systems, processes, and data.

With a focus on customer-first business transformation, we help clients create competitive differentiation through technologies that optimize the customer experience across all channels. Impact 21’s solution neutral approach ensures that our assessments and recommendations are of the highest integrity. Our unique combination of strategic vision, financial acumen and operational expertise sets us apart.

Impact 21 joined the W. Capra family of brands in April 2024. W. Capra is an industry leader in providing IT and business focused advisory and professional services to help retailers and solution providers enable secure commerce everywhere. For both W. Capra and Impact 21, our people are at the core of everything we do, each retaining many of the foremost experts in the field. Together, with cultures and values aligned, our two firms form the premier end-to-end consulting and services business – comprised of an elite team of leading industry professionals – providing customer-first business transformation across the verticals we serve. From strategy and road mapping to implementation and delivery, our clients depend on W. Capra to execute their most vital technology and security initiatives across all phases of the project life cycle.


Scott Burchfield, Chief Operating Officer
Impact 21

Impact 21