CTVG Vision Report

Fighting for Tomorrow’s Customers

Vol 6. April 2024

CTVG’s March 22nd quarterly virtual meeting featured a presentation by Tim Tang, director of business technologists at Hughes. Tang, well-known for his insightful analysis of industry trends, provided a thoughtful look into the future of technology in retail and the convenience sector.

During the discussion, the group explored the future and current state of convenience retail and determined that the fight for customers will lie in personalization, community engagement, data analytics, and in taking a proactive and balanced approach with technology.

Main topics include:

  • What it means to Fight for Customers
  • Reflecting on Winning the “Fuel” Customer
  • Overreliance on 3rd Party Technology
  • Data Analytics, Loyalty, and Payments

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