CTVG’s March 22nd quarterly virtual meeting featured a presentation by Tim Tang, director of business technologists at Hughes. Tang, well-known for his insightful analysis of industry trends, provided a thoughtful look into the future of technology in retail and the convenience sector.

Following the presentation, CTVG members had the opportunity to share their experiences and perspectives.

During the discussion, the group explored the future and current state of convenience retail and determined that the fight for customers will lie in personalization, community engagement, data analytics, and in taking a proactive and balanced approach with technology.


The main topics in this CTVG Vision Report include:

  • What it means to Fight for Customers
  • Reflecting on Winning the “Fuel” Customer
  • Overreliance on 3rd Party Technology
  • Data Analytics, Loyalty, and Payments

Plus, Lightning round review of generative AI and retailing discussion from the December 2023 CTVG meeting.